Dreamz IT Solutions provides skilled services in many areas of BSM/Remedy implementation including:

 

Implementation, Development and Customization of Remedy AR System and Out of the Box Applications

Latest ITSM 7.x, ITSM 6.3 (Includes full ITSM Suite)

Configuration Management

Service Request Management 2.x, 7.6

Remedy Automation & Manual Testing

Custom built applications using the AR System

Upgrades & Migrations

ITIL® Process Consulting and Gap Analysis based ITIL® and ITSM 7.x

Performance Diagnostics – load testing, speed diagnostics

Troubleshooting & enhancements to existing Remedy systems

Integrations to 3rd party applications

The Remedy skill sets of our consultants include an extensive list of products and technologies.

 

Languages	:	Remedy Java API, Java, J2EE (JSP, Servlet, EJB, JNDI), XML, SQL, In-depth knowledge of Web Components, Web Services, RMI, CORBA.
Application Servers & IDE’s		BMC Remedy AR Server 7.1, 7.5, ITSM 7.5, CMDB, SRM 2.2, 7.5, BRIM 7.5.  BMC Remedy Admin/User Tool 7.1, Remedy Developer Studio 7.5 BMC Enterprise Security Station, BMC Identity Management Suite.
Database Server Platforms	:	Oracle ( 8i, 9i, 10g ), Sybase ( 12.5, 15 ), MSSQL
Technologies	:	BMC Remedy AR API (Java, ARDBC, Plugins), ITSM Development, Multithreading, RMI, Collection, Web Services (WSDL), SOAP, Java Scripts, Google Adsense.
Administration & Configuration		Remedy AR Server Administration, ITSM, SRM, Mid-Tier
Tools / Software	:	BMC Remedy, ITSM, CMDB, Remedy Developer Studio, Remedy User & Admin Tool  IBM RAD, Ant, Install Anywhere, Maven, TOAD/PL SQL developer, Quick Test Professional.
Knowledge of	:	Remedy / ITSM (Incident Management, Change Management, Knowledge Management), Approval Server, Assignment Engine, Mid-Tier Component Architecture, Application Integration, SDLC, Service Oriented Architecture (SOA), Client – Server Architecture, Networking Concepts, Data Structures with Java Collections Framework, OOPS, RDBMS, Web and Internet, UML, Networking.

Comprehensive and flexible platform to rapidly design, develop, and deploy applications

Architected as a scalable solution that easily integrates with your current environment

Extends and customizes functionality of Remedy packaged applications

An AR System application is a software tool that tracks data, processes, and issues and AR Platform provides the framework to develop such applications.

Using AR Platform; nonprogrammers can build powerful business Applications

AR System is based on a multi-tiered client/server architecture

Benefits

Superior workflow capabilities enables ultimate flexibility

Empowers business owners to modify solutions to their needs

Fits in with your existing architecture – leverages and extends existing IT investments

Easily deploy applications to Windows, the Web, wireless/mobile devices.

Supports global deployments

AR System Components & Designs:

Forms – Capture and display information

Active Links – Automate user task on clients

Application developers create Active links to automate user tasks on the client.

They are attached to different user actions such as pressing the Enter key in a field, selecting an item from a menu, or clicking a button.

Active links are conditional. They are dependent upon the user’s permission to execute the active link.

Filters – Automate server task such as enforcing business rules

Filters are server objects that automate server tasks, such as enforcing business rules and data integrity.

Reside on the server and execute actions at the server level.

Filters do not require any special type of permission, because they execute at the server level and use the permissions of the Administrator.

Escalations – Automate time driven server task such as event notifications

Escalations automate time-driven server tasks such as notifying a manager when a certain period of time has elapsed and a request has not been resolved.

Escalations are not dependent upon user activities or transactions.

Escalations can be configured to execute based upon:

Intervals of time, Specific dates and times, Days of the week, Days of the month.

Active Link Guides – Contains references to a group of active links

Filter Guides – Contains references to a group of filters

Application – Contains forms common to a specific application

Packing List – Contains bundle of server objects

Menus – Attached to Character fields to make it easier to populate the fields

Groups –Used for granting access control groups permissions to an object

Distributed Mappings – Defines how AR requests are transferred across AR servers

Distributed Pools – Used with Distributed server options to process multiple DSO actions simultaneously.

Communication with AR Server:

RPC Communication

Only through AR API (C/JAVA)

Web Services

Other Benefits

Logical layers

RPC Layer, Data Validation, Encryption, Workflow / business logic / data processing, Database communication.

Multi-platform, Multi-DB support, Browsers

Backward & Forward compatibility

High version API can talk to low version Server

High version Server can process request from low version serve