REMEDY CONSULTING
The company you can rely on !!!

Dreamz IT Solutions provides skilled services in many areas of BSM/Remedy implementation including:

 

  • Implementation, Development and Customization of Remedy AR System and Out of the Box Applications
  • Latest ITSM 7.x, ITSM 6.3 (Includes full ITSM Suite)
  • Configuration Management
  • Service Request Management 2.x, 7.6
  • Remedy Automation & Manual Testing
  • Custom built applications using the AR System
  • Upgrades & Migrations
  • ITIL® Process Consulting and Gap Analysis based ITIL® and ITSM 7.x
  • Performance Diagnostics – load testing, speed diagnostics
  • Troubleshooting & enhancements to existing Remedy systems
  • Integrations to 3rd party applications
  • The Remedy skill sets of our consultants include an extensive list of products and technologies.

     

    Languages : Remedy Java API, Java, J2EE (JSP, Servlet, EJB, JNDI), XML, SQL, In-depth knowledge of Web Components, Web Services, RMI, CORBA.
    Application Servers & IDE’s BMC Remedy AR Server 7.1, 7.5, ITSM 7.5, CMDB, SRM 2.2, 7.5, BRIM 7.5. 

    BMC Remedy Admin/User Tool 7.1,

    Remedy Developer Studio 7.5

    BMC Enterprise Security Station,

    BMC Identity Management Suite.

    Database Server Platforms : Oracle ( 8i, 9i, 10g ), Sybase ( 12.5, 15 ), MSSQL
    Technologies : BMC Remedy AR API (Java, ARDBC, Plugins), ITSM Development, Multithreading, RMI, Collection, Web Services (WSDL), SOAP, Java Scripts, Google Adsense.
    Administration & Configuration Remedy AR Server Administration, ITSM, SRM, Mid-Tier
    Tools / Software : BMC Remedy, ITSM, CMDB, Remedy Developer Studio, Remedy User & Admin Tool 

    IBM RAD, Ant, Install Anywhere, Maven,

    TOAD/PL SQL developer,

    Quick Test Professional.

    Knowledge of : Remedy / ITSM (Incident Management, Change Management, Knowledge Management), Approval Server, Assignment Engine, Mid-Tier Component Architecture, Application Integration, SDLC, Service Oriented Architecture (SOA), Client – Server Architecture, Networking Concepts, Data Structures with Java Collections Framework, OOPS, RDBMS, Web and Internet, UML, Networking.
  • Comprehensive and flexible platform to rapidly design, develop, and deploy applications
  • Architected as a scalable solution that easily integrates with your current environment
  • Extends and customizes functionality of Remedy packaged applications
  • An AR System application is a software tool that tracks data, processes, and issues and AR Platform provides the framework to develop such applications.
  • Using AR Platform; nonprogrammers can build powerful business Applications
  • AR System is based on a multi-tiered client/server architecture
  • Benefits
  • Superior workflow capabilities enables ultimate flexibility
  • Empowers business owners to modify solutions to their needs
  • Fits in with your existing architecture – leverages and extends existing IT investments
  • Easily deploy applications to Windows, the Web, wireless/mobile devices.
  • Supports global deployments
  • AR System Components & Designs:
  • Forms – Capture and display information
  • Active Links – Automate user task on clients
  • Application developers create Active links to automate user tasks on the client.
  • They are attached to different user actions such as pressing the Enter key in a field, selecting an item from a menu, or clicking a button.
  • Active links are conditional. They are dependent upon the user’s permission to execute the active link.
  • Filters – Automate server task such as enforcing business rules
  • Filters are server objects that automate server tasks, such as enforcing business rules and data integrity.
  • Reside on the server and execute actions at the server level.
  • Filters do not require any special type of permission, because they execute at the server level and use the permissions of the Administrator.
  • Escalations – Automate time driven server task such as event notifications
  • Escalations automate time-driven server tasks such as notifying a manager when a certain period of time has elapsed and a request has not been resolved.
  • Escalations are not dependent upon user activities or transactions.
  • Escalations can be configured to execute based upon:
  • Intervals of time, Specific dates and times, Days of the week, Days of the month.
  • Active Link Guides – Contains references to a group of active links
  • Filter Guides – Contains references to a group of filters
  • Application – Contains forms common to a specific application
  • Packing List – Contains bundle of server objects
  • Menus – Attached to Character fields to make it easier to populate the fields
  • Groups –Used for granting access control groups permissions to an object
  • Distributed Mappings – Defines how AR requests are transferred across AR servers
  • Distributed Pools – Used with Distributed server options to process multiple DSO actions simultaneously.
  • Communication with AR Server:
  • RPC Communication
  • Only through AR API (C/JAVA)
  • Web Services
  • Other Benefits
  • Logical layers
  • RPC Layer, Data Validation, Encryption, Workflow / business logic / data processing, Database communication.
  • Multi-platform, Multi-DB support, Browsers
  • Backward & Forward compatibility
  • High version API can talk to low version Server
  • High version Server can process request from low version serve
  • Leave a Reply